Frequently Asked Questions
Find answers to common questions about our roadside assistance services, response times, pricing, and more.
How fast can you arrive?
Our average response time is 30 minutes or less throughout the Twin Cities metro area. We dispatch the nearest available technician to your location immediately after you call.
What areas do you serve?
We serve the entire Minneapolis-St. Paul metropolitan area within a 50-mile radius of Minneapolis. This includes over 85 cities across Hennepin, Ramsey, Dakota, Anoka, Washington, Carver, and Scott counties.
Are you available 24/7?
Yes! MSP Towing & Recovery operates 24 hours a day, 7 days a week, 365 days a year—including holidays. Roadside emergencies don't keep business hours, and neither do we.
What types of vehicles do you service?
We service all vehicle types: cars, SUVs, trucks, motorcycles, RVs, and commercial vehicles. Our flatbed tow trucks and heavy-duty equipment handle vehicles of all sizes.
Do you provide upfront pricing?
Yes. We provide transparent, upfront pricing with no hidden fees. When you call, we give you a clear estimate before we dispatch so you know exactly what to expect.
Can you tow electric vehicles (EVs)?
Absolutely. We have flatbed tow trucks specifically suited for electric vehicles, and we also offer portable EV charging service if your battery runs low.
What payment methods do you accept?
We accept all major credit cards, debit cards, and cash. Payment is collected after the service is completed to your satisfaction.
Are your drivers background-checked?
Yes. Every MSP Towing & Recovery technician undergoes a thorough background check and training before they're dispatched to help customers. Your safety is our priority.
What should I do while waiting for roadside assistance?
Stay safe: turn on your hazard lights, move away from traffic if possible, and stay inside your vehicle if you're on a busy road. Our dispatcher will stay on the line with you if needed until help arrives.
Do you offer long-distance towing?
Yes, we provide both local and long-distance towing services. Whether you need a tow across town or across the state, we can transport your vehicle safely.
Still Have Questions?
Can't find the answer you're looking for? Our friendly team is here to help. Call us anytime or send us a message.